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Customer Support

Thank you for choosing NeoNova Decor. Our local team can help with orders, delivery, product questions and installation preparation.


Contact Our Support Team

Email: support@neonovadecor.ca
Phone: +1 888-818-3021
WhatsApp: Message us on WhatsApp: 647-861-3977

Support hours
Monday–Saturday: 9:30 AM–6:30 PM
Sunday: 9:30 AM–5:30 PM

For faster service, please include your order number, product name or SKU, and photos when relevant.


Orders, Shipping & Pickup

For order status, tracking, delivery or showroom pickup questions, contact support@neonovadecor.ca or call +1 888-818-3021.

View Shipping & Pickup details


Before Installing a Bathroom Vanity

  • Review the product dimension drawing and the downloadable installation manual on the product page.
  • Confirm the finished wall has adequate structural support, studs or blocking for the cabinet and countertop weight.
  • Check the drain and water-supply locations against the product drawing before drilling or cutting.
  • Confirm faucet-hole size and spacing from the dimension drawing.
  • Use a qualified installer or licensed plumber where required by local code.

What Is Included With a Vanity?

Unless the product page states otherwise, the package includes the vanity cabinet, countertop, one long backsplash, one short backsplash and the cabinet installation hardware.

Faucets, mirrors, drains, shower fixtures and other accessories shown in lifestyle photos are not included unless specifically listed.


Technical & Installation Support

If the drawing or installation manual does not answer your question, email support@neonovadecor.ca before installation. Include the SKU and a photo or measurement of the installation area.


Warranty & Returns

View Warranty Policy
View Returns & Exchanges


Important Notice

NeoNova Decor is not responsible for third-party courier delays or labour and installation costs. Product dimensions should be confirmed before installation.